Return policy
Scope and purpose
This returns and refunds policy applies to all purchases made through the https://curledbyme.com website.
Contact information
For questions about returns and refunds, please contact our customer service via:
- E-mail: info@curledbyme.com
Return period
Customers have the right to cancel their purchase and return the product within 30 days of receipt without giving any reason.
Instructions for returns
- Return notification: To initiate a return, please contact our customer service at info@curledbyme.com with your order number and a detailed reason for the return.
- Return Authorisation: After we have reviewed your return request, we will provide you with detailed instructions and, if applicable, a prepaid return label.
Packing and shipping
- Pack the product securely in its original packaging with all labels and tags still attached.
- Attach the return authorisation and any necessary supporting documents or pictures.
- Download and print the return label from the link in our email.
Costs for returns
Customers are responsible for the return shipping costs unless the item is defective or does not match the description. In such cases, https://curledbyme.com will cover the return shipping costs.
Specific conditions for returns and refunds
- Returns due to regretted purchase: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged and in original packaging.
- Defective goods: If you receive a defective product, please contact our customer service immediately for instructions. curledbyme.com will cover the return shipping costs and send a replacement product or provide a refund.
- Damaged Goods: If the product arrives damaged, please send us pictures of the damage within 48 hours of receipt. We will assess the situation and cover the return shipping costs if necessary.
- Incorrect product received: If you receive an incorrect product, please contact us and we will arrange the return shipping costs and make sure you receive the correct product.
- Product that never arrived: If your product never arrived, please contact us so we can start an investigation with the shipping company.
- Cancellation after ordering: You can cancel your order before it has been shipped. If the order has already been dispatched, please follow the return procedure after you receive the product.
Policy for damaged or defective goods
Upon receipt of damaged or defective goods, please contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the product and, if approved, send a replacement or provide a full refund.
Policy for undamaged goods
If you change your mind, you can return the undamaged and unused product within 30 days. Make sure it is in its original packaging.
Time limits
- Return period: Returns must be reported and sent within 30 days of receipt of the product.
- Processing of returns: After we receive and inspect the returned product, we will process the refund within 14 days. You will receive a confirmation by email.
- Conditions for refund: Refunds are accepted if the product is undamaged, unused and in original packaging. Refunds for defective or incorrectly delivered products are granted after inspection.
- Refund processing time: After the return has been authorised, it takes up to 14 days to process the refund to the original payment method.
- Refund methods: Refunds are made to the original payment method used for the purchase.
Exceptions to the return policy
The following products cannot be returned:
- Customised or personalised products
Delivery methods and costs
- Delivery method: UPS (may vary due according to State)
Legal rights
This policy does not affect your applicable legal rights.
If you have any further questions or need help, don't hesitate to get in touch!